1. General Refund Rule
NidhiNote subscriptions are generally non-refundable. This applies to both monthly and yearly subscription charges, including situations where a customer changes their mind, does not use the service, or decides that the subscribed features are no longer required.
2. Limited Refund Exceptions
A refund may be considered only where:
- NidhiNote is unable to activate or deliver the subscribed service after payment; or
- a verified technical failure attributable to NidhiNote materially prevents use of the paid service and the issue cannot be reasonably resolved.
Any approved refund is limited to the applicable subscription amount. Setup, onboarding, customization or other service charges are not refundable unless WayBig Creators agrees otherwise in writing.
3. Non-Refundable Amounts
Unless required by applicable law, the following are not refundable:
- GST and other taxes already charged or remitted;
- payment gateway, banking or transaction charges;
- setup, onboarding, customization or implementation charges;
- used or partially used subscription periods;
- charges arising from customer error, change of mind or failure to use the account.
4. Subscription Cancellation
You may cancel your NidhiNote subscription at any time. Cancellation stops the next renewal. Unless your account is suspended or terminated for misuse or another material breach, you may continue using the service until the end of the period already paid for.
Cancellation by itself does not create a right to a refund for the remaining days of a monthly or yearly subscription.
5. How to Request an Eligible Refund
To request review of a refund that falls within the limited exceptions above, email support@nidhinote.com and include:
- registered account or organization name;
- registered email address and phone number;
- payment or invoice reference;
- date and amount of payment; and
- a clear description of the activation or technical issue.
WayBig Creators may request additional information needed to verify the transaction or technical issue before deciding whether the refund exception applies.
6. Approved Refunds
If a refund is approved, WayBig Creators will communicate the approved amount and processing method. The time for the refunded amount to appear may also depend on the payment provider, bank or card issuer used for the original transaction.
7. Contact
WayBig Creators — NidhiNote
Email: support@nidhinote.com
Phone: +91 9047686969
3/149 RI Office Street, Perumanallur, Tirupur 641666, Tamil Nadu, India